Returns & Cancellations
1. Return Policy Overview
We accept returns within 30 days of delivery for most items in original condition. Items must be unused, unwashed, and with all original tags attached. Proof of purchase is required.
2. Non-Returnable Items
The following items cannot be returned:
- Sale items and clearance merchandise
- Gift cards and downloadable products
- Personal hygiene related items
- Customized or personalized products
3. Return Process
To initiate a return:
- Log in to your account and select “Request Return”
- Complete the return authorization form
- Wait for email confirmation with return instructions
- Package items securely with the original packaging
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. Prepaid return labels are available for US returns at a deducted fee.
5. Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect returned items. The refund will be issued to your original payment method. Shipping costs are non-refundable.
6. Exchange Policy
We offer exchanges for size, color, or style within the return period. Exchanges are subject to availability. Please place a new order for the desired item while processing your return.
7. Cancellation Policy
Orders can be cancelled within 1 hour of placement at no charge. After 1 hour, cancellations may not be possible if the order has entered processing. Contact customer service immediately for cancellation requests.
8. Store Credit Option
You may choose to receive store credit instead of a refund. Store credit never expires and can be used for future purchases. It will be issued within 24 hours of return approval.
9. Return Exceptions
Some items may have different return policies that will be clearly stated on the product page. Please review these policies before purchasing special collection items.
10. International Returns
International returns must be sent using a trackable method. Customers are responsible for all return shipping costs and any customs fees. Refunds will be issued minus original shipping costs.
11. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours with photos of the damage. We will provide a prepaid return label and process immediate replacement or refund.
12. Return Status Tracking
Check your return status through your account dashboard. You will receive email notifications at each stage: received, inspected, approved, and refund processed.
13. Holiday Return Policy
Items purchased between November 1st and December 24th may be returned until January 31st of the following year. Regular return policy applies to all other purchases.
14. Original Payment Method
Refunds must be issued to the original payment method. If the original payment method is unavailable, we will issue store credit for the refund amount.
15. Return Packaging Requirements
Items must be returned in their original packaging with all tags attached. Items without original packaging may be subject to a 20% restocking fee.
16. Final Sale Items
All sale items marked “final sale” cannot be returned or exchanged. Please review your selection carefully before purchasing final sale merchandise.
17. Return Without Receipt
Returns without proof of purchase may be accepted at our discretion for store credit only. The credit amount will be based on the current selling price.
18. Warranty Returns
Manufacturer warranty claims must be processed through the manufacturer directly. Please contact us for warranty information and assistance with manufacturer contact details.
19. Bulk Order Returns
Orders of 10+ items may have different return terms. Please contact customer service before returning bulk orders for special instructions.
20. Return Questions
For any return-related questions, contact our customer service team through the help center. Include your order number and reason for return for faster service.