Shipping & Delivery
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) within the United States. Shipping costs are calculated at checkout based on order weight and destination.
3. International Shipping
We currently ship to over 50 countries worldwide. International delivery times vary by destination (typically 7-21 business days). Customers are responsible for any customs and import taxes that may apply.
4. Order Tracking
You will receive a tracking link via email once your order is shipped. Please allow 24 hours for the tracking information to update in the carrier’s system.
5. Shipping Rates
- Standard US: $4.99 (free on orders over $35)
- Express US: $12.99
- International: Calculated at checkout (starting from $14.99)
6. Undeliverable Packages
Packages that are returned to us as undeliverable will be refunded minus the shipping costs. Please ensure your shipping address is correct and complete.
7. Multiple Item Orders
Items from the same order may ship separately if they have different availability dates. You will only be charged once for shipping.
8. Delivery Issues
If you experience any issues with delivery, please contact the carrier directly with your tracking number. If unresolved, contact our customer service within 30 days of shipment.
9. Address Changes
You can change your shipping address within 1 hour of placing your order by contacting customer service. Changes after this timeframe cannot be guaranteed.
10. Holiday Seasons
During peak seasons (November-December), please allow additional processing and delivery time. Cutoff dates for holiday delivery are announced on our website.
11. Signature Requirements
Orders over $200 require a signature upon delivery. You can authorize carrier release through your tracking notification if preferred.
12. P.O. Box Shipping
We can ship to P.O. boxes via USPS only. Express shipping is not available for P.O. boxes.
13. Remote Areas
Some remote areas may require additional delivery time. Additional surcharges may apply for certain remote locations.
14. Damage During Shipping
If your package arrives damaged, please refuse delivery or contact us within 48 hours with photos of the damaged package and contents.
15. Shipping Carriers
We work with multiple carriers including USPS, UPS, and FedEx. The carrier is chosen based on the best rate and delivery time for your location.
16. Order Processing Cutoff
Orders placed before 12 PM EST will be processed the same business day. Orders after this time will be processed the next business day.
17. International Customs
International customers may be subject to customs fees, import duties, and taxes. These charges are the customer’s responsibility and are not included in the order total.
18. Shipping Confirmation
If you haven’t received shipping confirmation within 2 business days, please check your spam folder or contact customer service with your order number.
19. Delivery Timeframes
All delivery timeframes are estimates and not guaranteed. Weather events and carrier delays may impact delivery times.
20. Lost Packages
If your tracking shows delivered but you haven’t received your package, please check with neighbors and your local post office. Report missing packages to us within 14 days.